Terms & Conditions

At Gultarang, we prioritize customer satisfaction and aim to provide a seamless shopping experience. Our exchange policy is designed to address specific situations while ensuring that our handcrafted and limited-edition ethnic wear maintains its integrity and quality.

It is essential to understand that we do not accept returns; however, we do offer exchanges under limited circumstances. This policy is in place due to the unique nature of our products, which are often made in small batches and may include handcrafted elements. Such characteristics can complicate the return process, which is typically more straightforward for mass-produced items.

Before placing an order, we strongly encourage customers to verify sizing and product details. This proactive approach can significantly reduce the likelihood of needing an exchange. Our team is available to assist with any inquiries regarding fit or style, ensuring that you select the most suitable garment for your needs.

Exchange Policy

Exchanges are permitted only in the following scenarios:

In the event that an exchange is necessary, please contact our customer service team promptly. We will guide you through the exchange process, which is designed to be as efficient as possible given the circumstances. It is important to note that exchanges are subject to availability, particularly since our items are often produced in limited quantities.

Shipping & Delivery Policy

Orders are typically processed within 2–4 business days. Delivery timelines may vary depending on your location, but most orders are delivered within 5–10 business days across India. In case of any delays, customers will be informed promptly.

Cancellation Policy

Orders once placed cannot be cancelled. Please review your order carefully before confirming.

Refund Policy

We do not offer refunds under any circumstances. Only exchanges are permitted as outlined in our Exchange Policy.

Contact Information

For any queries or concerns, please reach out to us:

Governing Law

These Terms & Conditions are governed by the laws of India, and any disputes shall be subject to the jurisdiction of the courts in Punjab.